Frequently asked questions. If you still need help, please contact us.
GENERAL QUESTIONS
The item I wanted is now out of stock, what can I do?
Contact customer service at for more information.
I am unsure what size to choose.
We recommend checking our sizing chart, which provides measurements for each size. If you're still unsure, feel free to contact our customer service for personalized assistance.
How can I find out about upcoming promotions?
To stay updated on our upcoming promotions, we recommend signing up for our newsletter. You can also follow us on social media for the latest announcements and exclusive offers. Be sure to check our website regularly for any ongoing sales and promotions!
ORDERS
Can I change or cancel my order?
Unfortunately, once an order has been placed, we are unable to change or cancel it. We recommend double-checking your order details before completing your purchase. If you have any concerns, please contact our customer service for assistance.
How do I use promo code?
To use a promo code, simply enter it at checkout in the designated promo code box before finalizing your order. Make sure to apply the code to see the discount reflected in your total. If you have any issues, feel free to reach out to our customer service for help!
I have placed an order and didn't receive confirmation email?
If you haven't received a confirmation email after placing your order, please check your spam or junk folder, as it may have been filtered there. If you still can't find it, contact our customer service with your order details, and we’ll be happy to assist you in confirming your order status.
RETURNS
Can I return a sale item?
Unfortunately, sale items are final and cannot be returned. We recommend reviewing the product details carefully before making your purchase. If you have any questions about an item, please reach out to our customer service for assistance.
How do I return an item?
Unfortunately, we can't process returns for items purchased. If you have any questions or issues with your order, please reach out to our customer service for assistance!
SHIPPING
Can I track my parcel online?
Yes, you can track your parcel online! Once your order has shipped, you will receive a tracking number via email. Simply enter this number on our tracking page to see the status of your delivery. If you have any questions, feel free to contact our customer service!
How long does delivery take?
How long does delivery take?
Delivery times can vary based on your location and the shipping method selected at checkout. Typically, standard delivery takes between 3 to 7 business days. For expedited shipping options, please check the shipping details during the checkout process. If you have any questions about your specific order, feel free to contact our customer service!